Have you thought about adding a screenshot upload facility to this forum? it would greatly help sorting out problems (in my opinion) for the lay people who are not always well clued up on how to describe problems?
Expect this would have a severe effect on the performance of the forum by holding additional data. Sites like click here can easily be used to upload images. Then posting a link to the image appears to work for the majority.
because we don't have the bandwidth to spare. Other sites who do allow screenshots have nowhere near the same server traffic as us - they might only have a a few hundred people online at any one time, if that.