PC restart / shut down issue

  XMark1 17:10 31 Jan 2018
Locked

I am recently unable to restart or shut down my pc. I tried to reset the pc and waited though no restart, i thought perhaps the reset might force the pc to restart though it did not, and possibly by resetting the pc that it might fix the issue. So unable to do a reset.

I have also installed a security software and carried out a full system scan, nothing malicious found. Thought I would try this to see if it might find something that Windows Defender did not.

Any ideas?

Thank you for reading and hope to hear.

  Fruit Bat /\0/\ 10:09 01 Feb 2018

Disable fastboot see here

  XMark1 13:19 01 Feb 2018

Thank you for your response Fruit Bat. I have tried WIN + R etc and this has not worked. I have also copied and pasted the command provided into Command Prompt. It read - The boot configuration data store could not be opened. Access is denied.

Any more ideas?

  Govan1x 14:40 01 Feb 2018

Maybe try sfc /scannow using cmd as administrator to see if it finds and fixes any problems.

It will give you something to try till Fruit Bat /\0/\ gets back to you.

  XMark1 17:38 01 Feb 2018

Thank you for your reply Govan. I tried what you mentioned in cmd and it says - You must be an administrator running a console session in order to use the sfc utility. I am not sure how to get into administrator mode.

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