Password help for an old man

  Harley 59 03:04 24 Mar 2018
Locked

My lady changed my password on my HP15 she's gone now can you please help me I'm not very computer literate please help me.

  Fruit Bat /\0/\ 14:34 24 Mar 2018
  1. Is this a password that appears as soon as you power on (set in the BIOS)?

or

  1. is a a password to open her windows / microsoft account?

1 would require a chip change on the machine unless you can guess the password (expemsive)

2 Method 3 here may be the easiest way to reset the password if she has a microsoft account.

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