gmpy1 21:28 10 Nov 2012

Acer Aspire D250-0DQb ....OS win7 starter Can any one help; Granddaughter “12” has reset and forgotten her password on her laptop, is there some way of recovering it or indeed doing a factory reset it was bought on eBay two years ago and was working just fine till a few weeks ago George Allso posted on windows 7 site

  Nontek 21:52 10 Nov 2012

You could try a System Restore back to before the password was changed.

  Nontek 21:53 10 Nov 2012

Sorry, I should have said try starting in Safe Mode and then in safe mode try the System Restore.

  gmpy1 08:53 11 Nov 2012

Thanks Tried that to no avail just goes to the password request george. has enyone tried this software" Password Recovery$9.95 which came up on the reply page ?? g

  onthelimit1 10:24 11 Nov 2012

I've used that programme several times as I couldn't find a free one. It works fine, but the instructions are a bit ambiguous.

  difarn 13:17 11 Nov 2012

When you are in safe mode can you access Control Panel?

  1. Restart your computer, and immediately repeatedly press the “F8” key.
  2. In the Windows Advanced Options Menu screen, select Safe Mode and press Enter.
  3. Select a user account with administrator permissions that you can log on with its password.
  4. When your system finishes booting, open the Local Users and Groups Window by clicking Start button and inputting lusrmgr.msc into the Search box.
  5. On the coming Local Users and Groups Window, expand Local Users and Groups, and then expand Users.
  6. Right-click the account that you need to reset the password for, and then click Set Password.
  7. Type and confirm the new password.
  8. Restart your computer.
  difarn 13:24 11 Nov 2012

The user account referred to should be the hidden Administrator account and, unless this too has been passworded, you should be able to get into this to reset the forgotten password on the user account.

  woodchip 20:49 11 Nov 2012

The above could work but not if its in BIOS

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