It goes through the process of system restore, but once it has re-started the pc there is a message in the system restore box that simply says "it was unable to restore" and below in red is the date I tried to restore it to.
I don't understand anything about partitioned drives so just wondered if it was because of this it wouldn't restore.
She has been having quite a few problems one way or another with her PC, I thought this might be the easiest way to correct it.
She did have incredimail a while back and thought she'd removed it, but told me that she got error messages saying "can't remove..... it might affect how programmes operate", but she carried on regardless. Hence, me trying to restore it back to before this date so I can remove incredimail properly for her (hopefully)