Sorry to hear that. I thought we had it cracked!
I've been back on AOL for the past four weeks or so, and it doesn't use "express" as you probably know.
Going broadband in a couple of weeks, will be using IE and Express, hope the problem does not come back to me.
Keep looking, I will contact M/Soft again, see if they can suggest anything else.
Good luck, let us know if you find fix before we do. j.