Have attempted to follow the guides suggested so far but without any success.
The basic problem is that there is one e-mail in the Outbox which when selected causes the Outlook express to loop. Can't look into it or delete it.
I can't even find the Outbox folder using the explorer's search function. Also in Outlook express can't delete the Outbox folder as the delete option is not highlighted when right-clicking on the folder.
Also created a new account but keep getting 0x800CCC0F,19etc.
So the problem still exist but I have Hotmail working .
In Control Panel go to Folder Options > View tab and ensure that 'show hidden files and folders is selected'. To find the location of the OE folder open Outlook Express > Tools tab > Options > Maintenance > Store folder button. Note the location and close OE. Navigate to the location of the OE store folder using 'My Computer' or Windows Explorer, open the folder and delete 'Outbox.dbx.
When you open OE you should have a new, empty Outbox.
Marg7 ,beeuuem Thanks. Have now managed to locate and delete the Outbox. However now new problem when Send/Receive messages in Outlook Express , the error messsages are :
The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was '[email protected]'. Subject ', Account: 'sky.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first. p10sm9891300gvf.19', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
The connection to the server has failed. Account: 'sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E.
The settings for the Account are the same as when the Outlook Expresss used to work properly.