Outlook 2016 (15.23) issue - attachments to iOS

  asimwh 13:58 12 Jul 2016
Locked

Software: Microsoft Outlook 2016 (15.23) OS: OSX El Capitan version 10.11.5. Hardwre: MacBook

Problem description:

When I send an email with an attachment from Microsoft Outlook 2016 (15.23) to someone opening the same on an iOS device such as iPhone or iPad running the native iOS mail client, the email is received and although the email header shows a paper clip icon to indicate an attachment is present within the email, the actual email does not show an attachment!

The problem does not exist if you open the same email using a desktop client such as Outlook, or Thunderbird, or indeed an Android phone running a native mail application.

The problem relates to all types of attachments, PDF, Word, .jpg etc.

Summary Troubleshooting. Outlook 2016 (15.23) to native mail client on iOS - Paperclip shows but no attachment in the email body. Outlook 2016 (15.23) to desktop clients (Outlool, Thunderbird) - OK - Attachments show as normal) Outlook 2016 (15.23) to native mail client on Android - OK (attachments show as normal) Outlook 2016 (15.23) to Outlook email client app on iOS - OK (attachments show as normal) Native MAC Mail client 9.3 (3124) to native mail client on iOS - OK (attachments show as normal)

The problem specifically relates to sending email from Outlook 2016 (15.23) to native mac app on iOS and therefore should be a Microsoft issue.

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