Outlook 2010 with Windows 7

  bpzoom 10:35 11 Jun 2014

I deleted my wife's BT internet email account because of problems with it, and created a new account. This has appeared as an Imap instead of the POP3 which the original one was. I don't understand the difference between the two but I am now getting a frequent message saying her Imap server has closed the connection. These are the details: IMAP4rev1 Server logging out Protocol: IMAP Server: mail.btinternet.com Port: 993 Error Code: 0x800CCCDD

I can't seem to be able to change her account to POP3, IMAP is greyed out in the account details. She also has a Tablet on which she accesses the internet and her emails. Does it matter if it is Imap or Pop3? We do not travel or use other computers. If I should keep Imap then how do I stop this "Imap server has closed the connection" display? Finally on the new account a Bulk mail box has appeared which was never on the Pop 3 account. ADvice would be appreciated

  bpzoom 07:40 12 Jun 2014

BT India said my settings are all correct. They sent a test email to my wife's account and it came through OK. No other emails are appearing though. Everytime I start Outlook 2010, an immediate display appears "Your Imap server has closed the connection". BT India said this should not prevent emails from being received! They had no explanation for the display.

  bpzoom 15:00 12 Jun 2014

Thank you, I know this might sound ignorant, but what do you mean by check webmail and see if there are emails waiting to be received? She has a btinternet.com address. What is webmail?

  bpzoom 14:13 15 Jun 2014

Thank you, I knew I could get to my emails that way but did not think to go there for my wife's! The Imap display still occurs occasionally, but as the emails are now coming through anyway I can live with that.

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