Outlook 2007 continually asks for username and password

  douglas1973 17:50 27 Oct 2011
Locked
Answered

When I press send/receive in Outlook 2007 a window opens asking for the username and password. I enter the correct username and password, click ok and then the window just pops up again. I know that the password and username are correct and I have ticked the box to remember the password, but the window still pops up again and again. I have 4 accounts. It is now only happening with the main account whilst before it randomly happened with any of the accounts. Yesterday I phoned BT Internet who told me that Outlook must be corrupted and that I need to reinstall it. I told the "technician" that it would seriously inconvenience me and that I was very doubtful that it could be the problem and asked him to put me on to his supervisor. The latter insisted that it was the problem and that there was no alternative. I notice that this problem is widely discussed on the internet and in PC Advisor but I have not found anybody who has a solution! Surely there must be one!

  douglas1973 17:38 28 Oct 2011

Thanks Woolwell. I am running Windows 7 Profesional. I am able to access all my emails in BT Yahoo webmail. I will try Scanpost and/or Scanost.

  douglas1973 12:31 29 Oct 2011

Thanks Woolwell.Have run both scan.pst and scan.ost. In scan.pst "Only minor inconsistiences were found. Repairing is optional". I repaired. In scan.ost "Errors were found in this file. To repair these errors click Repair". I repaired. So far so good but I have found that sometimes the problems I have described in my first post come and go. I will wait a few days and get back to you. In the meantime many thanks for your help which is much appreciated.

  douglas1973 23:12 02 Nov 2011

Hi Woolwell. Unfortunately 2 of my 4 email accounts are now continually asking for my password again!

  Dirty Dick 16:50 03 Nov 2011

I am running Windows 7 on both my laptop and Desktop Pc's. Outlook 2010 on the lappy and still on Outlook 2003 on the Desktop and I am also with BT Openworld (BT Internet).

I am also getting the pop up on a regular basis on both Pcs. I check the box "save password" then ok, and eventually it logs on. More often than not, it comes back showing an error.

  Dirty Dick 16:50 03 Nov 2011

I am running Windows 7 on both my laptop and Desktop Pc's. Outlook 2010 on the lappy and still on Outlook 2003 on the Desktop and I am also with BT Openworld (BT Internet).

I am also getting the pop up on a regular basis on both Pcs. I check the box "save password" then ok, and eventually it logs on. More often than not, it comes back showing an error.

  douglas1973 14:45 10 Nov 2011

Unfortunately Outlook has started asking for my password again. Help! So many people have this problem - surely ther must be a solution. BT (my service provider, does not want to know saying that the problem is with Outlook which they do not "sevice".

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