Outlook 2003 Problem

  Legslip 17:50 12 Jun 2012

My friend has started to have prbs. with Outlook. They can open the prog OK but when it starts to receive emails a window comes up stating 'Outlook has encountered a problem and needs to close'. This happens everytime. Any ideas?

  lotvic 18:13 12 Jun 2012

Could try the Office 2003 Repair tool: On the Help menu, click Detect and Repair, more details ClickHere

  Legslip 18:19 12 Jun 2012

Thanks Lotvic. Done that already. Should have said so. No good.

  Sea Urchin 18:27 12 Jun 2012

You could try this

Outlook encounters a problem

or other things to consider here

More problems

  lotvic 18:32 12 Jun 2012

how about running sfc /scannow

  Legslip 18:33 12 Jun 2012

Got to rush out but will try suggestions later. Thanks!

  Legslip 22:21 12 Jun 2012

Mmmm... Tried suggestions. No luck so far. Suggestions seem to relate to Outlook startup probs. It starts OK but when it gets to receiving messages, that's when it colapses.

  lotvic 22:38 12 Jun 2012

Various solutions on getting that message when receiving mail Here seems either an addin or msmapi32.dll file needs to be replaced. Suggest you read the full page and see if anything there will work for you.

  Terry Brown 20:24 01 Jul 2012

If you have the Office program that installed Outlook (Microsoft Outlook disk 1), youi could put that in the drive and when it starts up select the repair option.

The Email storage has a finate space, is his /her email box full?

If you want to keep Email and treat it as a normal document, do the following:

Open up Outlook and reduce it in size to half a page. Create a folder on the desktop.Highjlight the emails you want to keep and Drag & Drop to the new folder.You now have a permanent copy of your emails and you can safely delete from the outlook folder.

Click on the saved Email and it will open with the outlook program, even when the outlook program is not active or online.

What ISP are they using i.e. Virgin- BT or ??.


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