Is anyone else experiencing problems accessing their webmail?
The problem/fault started yesterday evening - it was fine in the morning - now when I attempt to enter my webmail account using Firefox the 'check your e-mail' login dropdown doesn't appear and I have been unable to gain access through any other route. In IE I get the dropdown login but after entering details I get the message that I'm not online.
I have been in contact with Orange Support but they have been unable to suggest a cause for this sudden change in functionality.
To attempt to diagnose the cause I have:
Carried out a full Anti-Virus scan both with my system and online with
Carried out a full Anti-Malware scan with two separate programs with nothing
Carried out a HiJackThis scan and submitted the results for analysis with
Closed all Add-ons in Firefox to ensure there is no conflict. This had no
Reinstalled Firefox in case the software was broken. This had no effect.
I have tried repeatedly to gain access using IE. Sometimes I can access
webmail but it takes several attempts. However, if I get into webmail via IE and then change to Firefox using the button in the lower toolbar I am into webmail in Firefox. This indicates to me that either something in Firefox is blocking the dropdown or there is something incompatible in the Orange web page.
I can access all other areas of Orange and my account that I have always
been able to. It appears to be webmail that is affected. I have installed
no software between being able to access webmail with Firefox and the
problem becoming apparent; i.e. between normal access in the morning and the inability in the evening of the same day.
Yes, but no changes to any of them between the process working and failing to work. I have also tried with all Add-ons disabled and it still fails to function - even after a full PC restart.
The problem makes no sense to me. If I had installed, uninstalled, updated or modified a process I could understand it more; but for it suddenly not function for no apparent reason ...
I contacted Orange in case they had upgraded something, but as with you they knew of no reason but suggested I update Java and Flash Player in case I was on older versions; my versions are fully up to date as I recognise the security inputs made in updates.
I've been having the same problem. I went to check my fsnet.co.uk email account, and didn't get the drop down I would normally get. I could find no other way of accessing it. Fortunately, it's a very old account that I only check every month or so, but it's still annoying.
As previously mentioned, it might be worth trying http://www.mail2web.com if you are having access problems via the normal ISP service. When you go to the above website, you use your own original membership details, and use you own selected security level.
mail2web.com will almost certainly work for most people - it does for me - but the point is that the ISP pages should function correctly.
I can also use IE to gain access - sometimes - and there is also a long winded method through my Orange account but where an update (and Orange have been doing one) causes failures it is unacceptable to those who pay for the service.
Unlike of course updates to sites where the service/access is free even though there is no such thing as a free site it is all paid for somewhere. Much as free lunches are.