Orange slow, or could it be browser!

  gazmix 20:21 16 Mar 2010
Locked

Hi

I'm with Orange Broadband plus & over the last few weeks its been very slow when doing certain things!!

Streaming vids i.e youtube is ok, but signing in & out of hotmail is soo slow & as is most other websites i browse!

I'm wondering if its my ISP or my browser as when i click on a Google find, i sometimes have to click it twice to get the page loading & the 'egg timer' next to the arrow disappears fast & the page loading bar just sticks & the 2 'tv's' in taskbar are off & on & often non active!

I've tried clearing clutter with ccleaner to no avail & am wondering as you can see if its my browser (latest firefox) or ISP.

Thanks

Gaz

  RobCharles1981 19:06 08 Apr 2010

Sod the 18 month contract ring orange up and say that your not happy with the service and you want a Mac Code.

A Friend of mine was in a similar situation and he moved to another isp best move he ever made.

What exchange are you connected at?

As for the speed issues run these two tests:

click here

click here

  gazmix 19:14 08 Apr 2010

I'm not sure what exchange i'm connected at, is it the city the speedtest says?

The download speed says 4.33mbps & ping 60ms

is this lame?

i've posted on orangeproblems too!!

  RobCharles1981 19:26 08 Apr 2010

Is there anyway you can post your line stats from your router which I originally asked??

click here

Fill in the bits from the link and post back here.

  gazmix 19:38 08 Apr 2010

To login to my router admin took ages, stalling to load page/having to click on it twice etc!

I assume this is what you mean, if not, where in my admin is located what you want?:-

Internet

Connection status: Connected (0:01:27:29)
Connection mode: Always on
IP address: 91.105.129.104
MAC address: 00:01:E3:E9:51:85
Default gateway: 91.105.128.1
Preferred DNS server: 193.36.79.100
Alternate DNS server: 80.10.246.1
Downstream rate: 5043 kbps
Upstream rate: 604 kbps
PPPoE pass-through: Enabled
ADSL Line

Status: Cable connected
Line mode: G.992.5 (ADSL2+)
Maximum line rate: 5043 kbps (downstream) / 604 kbps (upstream)
Noise margin: 8 dB (downstream) / 23 dB (upstream)
Line attenuation: 43 dB (downstream) / 22 dB (upstream)
Output power: 19 dBm (downstream) / 12 dBm (upstream)
Address Translation (NAT)

Status: Enabled
NAT table: No entries
Dynamic DNS

Status: Disabled

  scotty 09:39 09 Apr 2010

A couple of suggestions:

Try the IT support's usual suggestion - try turning it off and on again. Sometimes a reset of a router can have a dramatic effect.

If you are using a wireless router, try changing the wireless channel you are using.

Both these suggestions assume the problem is with your kit. If the fault is with Orange then this may not help, but worth a try anyway.

  gazmix 10:57 09 Apr 2010

i often turn the wired router on & off!

the problem mainly happens with hotmail & doesn't affect streaming on youtube etc at all!! Thats why i wondered if it was the browser!

  gazmix 19:20 11 May 2010

Hi
Ok, i went on click here & posted about my issue & was contacted by the Responce team via the website!
I was told i'd be contacted by phone which i was & was told to connect to the internet using the usual cables but minus the 'extension' cable i have to the BT socket downstairs! So i'd have to borrow a laptop!

I'm having difficulties borrowing a laptop, but my issue is, is that if i turn router off, leave a while, then on, it can either stay the same or speed up dramatically as Scotty says!
To me, this shows that it is an issue with the route & not the cable!
Does anyone agree with me??,
Orange refuse to think this & its my issue as they are giving me ample speed!!
They are sending me a new router though!!
Can anyone get on the above site at all!
All i get is:-
Forbidden

You don't have permission to access / on this server.
Apache/2 Server at click here Port 80

What could this be!! Have i been banned!!

  gazmix 22:28 11 May 2010

anyone please!!!??

  [DELETED] 23:24 11 May 2010

I get the same error with that site. But I don't think it is an official Orange site but one set up for people to complain.

The extension cable can cause speed problems. Why do you have to borrow a laptop? Is it because you are trying to connect wirelessly? You can connect desktops wireless too using a dongle or wireless card.

Looking at your 8 Apr stats your speed is reasonable but it is impossible to tell whether it should be better without knowing your distance from the exchange and several other factors.

  [DELETED] 06:51 12 May 2010

Nice article.
click here
click here

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