Has he been online with it before,or is this the first time he tried to connect?,if he been online before you may wont to check for rouge dialers on pc,these have a habbit of changing settings,to dial there own number.
SYMPTOMS When you use a dial-up connection to connect to a network or to the Internet, you may receive the following message: Operator Assisted or Manual Dial Pick up the handset and dial (or ask the operator to dial). Press OK immediately after dialing, then replace the handset.
Phone Number: xxx-xxx-xxxx CAUSE This behavior occurs because Operator-Assisted Dialing is turned on. RESOLUTION To resolve this behavior, turn off Operator-Assisted Dialing. To do this, follow these steps:
1. Click Start, and then click Control Panel.
2. Double-click Network Connections.
3. On the Advanced menu, click Operator-Assisted Dialing to turn it off.
Note If operated-assisted dialing is turned on, a check mark appears next to the Operator-Assisted Dialing option on the Advanced menu.