We have one desktop and two laptops on the home network, all running Windows 10. Yesterday the router (BT Home Hub 5) restarted itself and since then my laptop cannot connect to the router. The other laptop and the desktop (which is hard wired to the router) are both fine and working normally, as are a tablet and 2 smart phones.
I have googled until I'm blue in the face and tried a variety of suggestions and none of them have worked, and most of them are beyond my somewhat limited understanding! My laptop still does not connect to the router. However it will connect to the internet via BT WiFi with Fon, though it cannot see anything on the home network.
If anyone has any suggestions they would be greatly apprecieted.
I have googled until I'm blue in the face and tried a variety of
suggestions and none of them have worked,
It's difficult to know what to suggest because you haven't told us what you've tried already but here's what I'd try first:
1) Simply turn your router off then on again. I appreciate that your other wireless devices are working fine but there's still a chance it'll help.
2) Click the Start button -> Settings -> Network & Internet -> Manage Wifi Settings -> Manage Known Networks. Click on the BT connection that's playing up, click on "Forget", then try reconnecting again.
Ah, that may have been what fixed it and it's something I should have suggested earlier. Unlike previous versions of Windows, Windows 10 (and 8) is prone to corruption and a simple restart can fix all manner of problems. Note that shutting down and turning the computer back on is not sufficient - one needs to use the "Restart" power option.
This thread is now locked and can not be replied to.