Olympus USB problem

  handful 10:40 24 Jun 2003
Locked

I have just bought an Olympus C350Z camera. When I try to connect to my pc I get an error message saying that a usb device has malfunctioned and to try reconnecting or replacing the device. I had it replaced as the technical helpline said it must be a fault. I now have the same problem with the replacement. I have disconnected all other usb devices and tried after clean booting to make sure there were no problems with virus/firewall etc. Olympus ay there may be a problem with compatability as I am running XP on an Athlon 2400 with a VIA chipset rather than an Intel. Has anyone come across this problem and know a solution. Olympus say they will get back to me in a fortnight but I can't believe nobody knows the answer as VIA is hardly unusual. Any ideas would be very welcome.

  handful 13:11 24 Jun 2003

Valvegrid
I considered this option when buying but went for the power cable instead! Having now made the choice I will try to resolve the problem first but is I can't than a card reader it will have to be. Thanks for the suggestion.

  handful 09:11 25 Jun 2003

Will do, I will revive this thread & email you if I hear anything helpful although I suspect it is probably going to be card reader time.

  graham√ 09:24 25 Jun 2003

I have an Olympus 2040Z, the man at the camera shop said don't connect it to the PC, get a card reader. Connecting two complicated pieces of kit is not a good idea. I leave the reader plugged in to the USB, as soon as I insert the card the photos are on the screen!

  handful 10:16 25 Jun 2003

Pobably good advice but I can connect my Sony camcorder to firewire or usb with no problem at all. Why should there be a problem with a camera??

  graham√ 10:27 26 Jun 2003

'Why should there be a problem with a camera?? '

That is one of lifes mysteries! You could equally have no problem with a camera but your camcorder doesn't want to know.

Imagine a scenario where your PC is doing something in the background. All of a sudden a new entity (the camera) appears and interrupts the process. The computer, elephant-like, remembers this, and the next time it sees the camera it faints.

That is my perception, the reality is probably a tad more complicated!

  handful 18:34 26 Jun 2003

I know what you mean about life's mysteries...probably why so many people use this forum:)

  PA28 20:13 26 Jun 2003

Olympus C220. Card reader. No argument. Format cards in the camera though, they don't like computer formatted cards.

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