olivetti scanner prolems

  billy the fish 17:20 27 May 2009

I have an olivetti any-way photo printer/scanner.Printing & copying fine but have never managed to get scanner to work & get the message "an error happens trying to start the scan.please restart the application & try again",
Using xp & have latest drivers.Can anyone help?

  howard64 18:08 27 May 2009

have you unlocked the scanner? these are locked to prevent the lamp getting damaged during movement.

  billy the fish 18:45 27 May 2009

no...how do you unlock it?

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