Offline Printer - printer won't print.

  machow 18:45 05 Feb 2005
Locked

I have recently bought a new printer -Canon Pixma 4000. I have installed all the drivers etc and the printer will work fine untill the next time I use it.

I turn the PC and Printer on, go to print something, but a status pop up states 'printer is offline'. I deselect 'Use printer offline' but the printer will not work.

Only way I can get it to then work is by reinstalling the software.
I use a Windows XP os.
I have tried it on another PC and it works with no problems.
thanks in advance for any help.

  FelixTCat 19:15 05 Feb 2005

Go to Canon's website and look for newer drivers. If there are any, download and install them.

  JIM 19:20 05 Feb 2005

Not acquainted with your printer. Have you checked in the print manager and uncheck offline if that is included within your software settings at all.

  machow 19:24 05 Feb 2005

Hi, thanks for quick responses.

I have unchecked the 'Offline' box, but this actually seems to make problem worse.

Will check for newer drivers, but only bought the printer 2 weeks ago.....

  Paul M 19:29 05 Feb 2005

Maybe you could try making a note of all the settings when you have installed the printer and then checking that they are the same next time you use it.

  FelixTCat 19:33 05 Feb 2005

You often find that the drivers included with a product have been superceded, usually because a problem has been found. The driver disks could have been pressed long before your individual printer was manufactured, let alone sold.

  JIM 19:39 05 Feb 2005

Nothing wrong in going for new drivers though i agree that what you have, should work.

Have you made sure you have followed the installation instructions fully before you connected your printer,and rebooted. May be worth a check and uninstall all again and cleanup before reinstall - - ?

Every thing is showing up in the divice manager without any conflicts including the USB Controllers etc.Are you running a networking system? Printer showing in the control panel etc.

The above is not to teach/ask you to suck eggs :) but there must be something pretty simple that is being overlooked here.

  machow 00:34 06 Feb 2005

Going to go through all the settings today to check if anything is incorrect.

have had to uninstall the software and re-install when I want to use the printer which is a pain. Its odd but last printer (a lexmark) I had wouldnt work either. Thats reason for buying the new one.

Going to check over everything you have all suggested and see if I can resolve the issue.......so i'll let you know how I get on.

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