OE 6 encountered a problem and needs to close

  Leslie-212488 22:31 04 Sep 2007

this is a strange one, my wife and i share a laptop, i can access my emails, but my wife cannot on her account. when outlook express tries to open it halts and displays this error;
OE has encounered an error and needs to close-
error signature;
appname: msimn.exe app ver: 6.0.2900.2180
mod ver: 6.0.2900.2982 modname: comctl32.dll

i have searched the helproom, tried some of the suggestions- namely running registry scrub and reg fix programs. the problem still persists.
i have looked a the ms knowledge database, without much luck. has anyone out there come across this problem before.
laptop spec; AMD 2600,512MB, 50GB, xp home, sp2
IE7, OE6.

  johnnyrocker 23:16 04 Sep 2007

delete and recreate your wifes account and see what happens then.


  Leslie-212488 07:21 05 Sep 2007

thanks for response. i did think about that. but that mean that she would lose all her emails, i think? . what if i used the guest account and import my wifes email account, using the details saved on a floppy. i was thinking if she can then open OE, will it bring up the original account or, will it just the new emails?
what do you think?


  brundle 07:27 05 Sep 2007

click here=
first link

  johnnyrocker 07:27 05 Sep 2007

no mails will be lost at all, everything will remain the same, all you are doing is recreating the e mail address which has nothing to do with folders.


  Leslie-212488 07:43 05 Sep 2007

will let you know this evening

  Leslie-212488 15:54 05 Sep 2007

how can i delete my wifes email acc, and recreat it, if i cannot open it?
because when you she tries to access her mail OE 6 comes up with the error, and we are unable to troceed.

  Leslie-212488 20:08 05 Sep 2007

Hi, all,
i got home, had another go at it, downloaded 'easy outlook express repair' and ran it. To my suprise, it worked.
Thank you all for your assistance. don't think i could of accomplished it without you all.

  johnnyrocker 23:27 05 Sep 2007

it probably has been but for future reference you could have opened your outlook express and gone to tools/accounts and your wifes one would have been listed and could have been removed and a new one created then.


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