Odd Sky router speed result

  Jollyjohn 13:30 12 Jun 2019

I was sorting out a poorly Mac earlier and the customer commented it had taken a while to download Mojave. I did a Speedtest - Ookla and got 6M download and 12M Upload!! He is on a fibre connection. I will be going back in a couple of days and I will swap filters and reboot the router. Is there any thing else to try before getting in touch with Sky? Thanks John

  Kevin Alders 18:31 12 Jun 2019

Why are you swapping filters on a Fibre Connection, be it FTTP or FTTC they don't need them.

  john bunyan 18:48 12 Jun 2019

Kevin Alders

Yes you do if using a BT socket with only one connector. If a dual socket then no filter needed

BT

  Kevin Alders 19:22 12 Jun 2019

Good point. He must of had a self install, hence no SSFP master socket. Try looking at extension sockets especially if they are wired in a star topology.

  Secret-Squirrel 09:45 13 Jun 2019

Is there any thing else to try before getting in touch with Sky?

It sounds very much like a line fault outside your client's property, but before you phone Sky, make sure you've proved this by connecting the router to the master socket's hidden test socket. Have a read here if you're not familiar with it. The advice is only applicable for single-port master sockets.

  Jollyjohn 11:42 13 Jun 2019

Thanks for the replies. There is a filter so I will swap it, just in case. I will try it in the master socket. Probably won't be back there until tommorow, will report back.

What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.

Post a Reply

4500

Elsewhere on IDG sites

Alienware Area 51m review

Serif just launched its InDesign killer Affinity Publisher

macOS Catalina Preview: First look at the new Mac update

Les meilleurs antivirus pour Mac (2019)