NTL Email will not send or recieve

  [DELETED] 18:40 24 Oct 2003
Locked

My NTL email will not send or recieve emails. I can access them through webmail but I really want to use Outlook.

I have attempted to contact NTL but they are hopeless and never respond.

What can I do to resolve this issue?

  [DELETED] 18:51 24 Oct 2003

Have you set up Outlook Express as per NTL instructions?

Click on the tools menu and select accounts.

From the menu select the mail tab

Click the Add button, and select the mail option.

Enter your name (This name will be displayed to people you email)

Put the bullet point next to "I already have an e-mail address"

Enter your ntlworld email address in the box provided ([email protected])

Select the mail server as POP3 and enter the following ntlworld mail server information.

Incoming mail server : pop.ntlworld.com

Outgoing mail server : smtp.ntlworld.com

Click Next

Enter your ntlworld account name & password in the boxes provided (Use small letters) eg:

Account name : firstname.lastname

Password : *********

Click Next

Click Finish

  [DELETED] 18:57 24 Oct 2003

Do you receive NTL through a modem or a set top box? If it is a set top box try switching it off for 30 seconds and back on and let it reset itself. That has worked for me in the past.

  [DELETED] 19:05 24 Oct 2003

Could be Ntl problems, mine is very sluggish.

  [DELETED] 19:05 24 Oct 2003

Could be Ntl problems, mine is very sluggish.

  [DELETED] 19:06 24 Oct 2003

Could be Ntl problems, mine is very sluggish.

  [DELETED] 19:06 24 Oct 2003

See.!!

  [DELETED] 19:42 24 Oct 2003

Thanks VoG. The problem seems to be resolved, and I now have an avalanche of emails arriving.

Why couldnt NTL tell me this?

  [DELETED] 20:51 24 Oct 2003

Mark1200. you can check NTL status if you click here

that is if you didn't already know.

  [DELETED] 22:08 24 Oct 2003

I'm glad it is fixed.

NTL did try to tell you - they just didn't make it very easy to find!

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