For about 2 months now, I have not been receiving all my emails to my btinternet.com account. I seem to be getting the 'publicity' ones from the likes of Asda, Easyjet etc. But emails from people/organisations I regularly deal with eg Ancestry, Utilities warehouse, my own work email and hotmail addresses etc, and other people on my contact list are NOT getting through. They do not get an undeliverable message either. I have tried the 'help' function on BT Mail where they are supposed to call you back but they never rang. I am worried I am missing important emails. any suggestions please?
update: my test email I sent this at 7am morning went straight into my trash folder. why would it do that? and the one I sent 5 minutes ago was received by my work email server. I replied from my work one back to bt account, but this has not been received.
Have you tried using a third-party email client, such as eM client? It's a fully-featured mail client, and works perfectly - I've used it for several years. There's a free version, so it might just be worth a try. At least it will help to narrow the field as far as causes go.