I had freestat 12th May I received a letter advising me sky were offering free sky all channels for a month. 12th June I received a leter to say the all free channels offer was about to cease but they were offering half price packages for 12 months. 14th May I took up the offer to subscribe to 4 packages @ £9/month + sky movies for £18/month - all for 12 months - biggest mistake ever. They are charging me full price for 4 packages and no sky movies. 12th June sent them a registered 2 pages letter as I was sick of calling them with no-one doing anything. 4th July - received message on my answer service to say the caller was emailing the billing department to instigate the half price deal and that sky movies would be set up. 8th July - 6 phone calls later to sky customer service - still no sky movies and they are still billing me @ £18/month. Can't cancel because I'll be billed forthe year as the 1 month opt out had expired before I received my first bill which was when I realised they were over charging. Can't cancell DD payments as they'll sent the debt collector round and give me a bad credit rating - SKY customer service rubbish - hid behind the data protection - won't give you full name of person you're talking to - just stone wall you.