norton wont open

  bigal101 11:41 12 Jan 2004

after quarantining a bugbear virus NAV2003 wont open when clicking on icon...sometimes main screen flashes up for a second or two..i dont appear to have any viruses or trojans..have uninstalled and reinstalled NAV to no effect

  Jester2K 12:01 12 Jan 2004

What version Windows?

  bigal101 12:03 12 Jan 2004

win 98se

  Jester2K 12:05 12 Jan 2004


Close all the programs running except Explorer and Systray.

Now does Norton work? If so, you've probably got a virus that closes Norton when it starts, go online update and then do a full scan.

Stinger may also detect it click here

  bigal101 12:50 12 Jan 2004

did all that..still wont open..

  Auron476 14:33 12 Jan 2004

You may have the W32.HLLW.Gaobot.FL worm. It shuts down anti virus and firewall software.

Goto -

click here

  bigal101 13:22 14 Jan 2004

have done several virus scans and i'm clean..followed symantec procedure for this problem..still no good...i was thinking of uninstalling NAV then deleting all NAV registry entries before reinstalling....any thoughts on this???

  VoG II 13:29 14 Jan 2004

Yes - if you can't get it uninstalled click here

  bigal101 12:41 16 Jan 2004

UM .. any advice on what exactly to delete from the registry....that RNAV2003.exe doesnt remove the registry entries

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