norton sonar not working

  six-h 11:07 22 Jun 2010

my cousin's bf can't access the net because of this.
he's not computer minded and needs help.
can anyone assist?

  gengiscant 11:55 22 Jun 2010

A few more details might be helpful, does he get an error message? What O/S?
What about having a look here click here

  six-h 12:39 22 Jun 2010

thanks gengiscant only detail i have is it's a laptop running vista (i think) isp virgin can't say more.
i'm in spain struggling with my phone on an iffy public wi-fi spot.

  six-h 09:43 23 Jun 2010

he's taken it to a repair shop!
no sense of adventure young people today!!

  six-h 09:54 23 Jun 2010

hmm ........ how do l signify this is resolved? there's no tickbox showing on my phone.
is that what MS would call a "feature" lol

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