NORTON RENEWAL SUBSCRIPTION RIP OFF?

  rotormota 19:22 09 Sep 2005
Locked

I have Norton S/W & I/S 2005 edition. I have been repeatedly reminded in the last week about renewing my subscription as the current term runs out on the 10th October.

The pop up window did give me the choice of renewing now or later so being still a month away I chose later.

Yesterday I received a Live Update available but when trying to download/install I was unable to until I had renewed my subscription. This I went ahead with just for a quiet pop up reminder free life if nothing else.

I then had the choice of a normal renewal or a better value NIS with Anti-Spyware edition. I chose the latter & after long drawn out installation I was then informed that my year of free updates begins now.

The question being what happened to my month left on my previous subscription?????

Any other views on this?

regards,
J

  timothywilliam 20:05 09 Sep 2005

A good question. I had a very similar thing happen and I wrote to them and they were generous enough to allow me quite a lot of free time to make up for the past problem. So I suggest you E.mail. Their HELP is absolutely useless but if you can get a good technical help e.mail on a COntact Us to them they seem to me to be very helpful.

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