I'm trying to help a friend with a failed Norton installation (Norton Anti virus) on a Dell Win XP Home. The friend failed to renew the subscription at the end of teh 3 month trial, so went out and bought a copy. Tried to insatll it but on clicking on the icon on the screen, it wouldn't run. I tried to reinstall it again, running the pre installation check and detecting no viruses. Could not uninstall it, or reinstall it. I folowed the help route on the Symantec page to sort this out. I successfully deleted the temp files but when I tried to run teh machine with no programs running (by Start>Run>msconfig) the msconfig window appears for a couple of milliseconds (literally!) then disappears. Any help gratefully received.
I downloaded the latest version of Stinger from the McAfee site. When I ran it, it found 3 incidences of W32/sdbot.worm.gen which it deleted. After that, I was able to delete the temp files, run msconfig to start up with no programs running, uninstall the non functioning version and re install NAV. Thank you to everyone who helped resolve my problem.
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