simonbedwell 00:27 05 Sep 2003

My windows xp crashed. The only way i could save a total format of the hard drive was to save the files when installing xp again.
Tried to install utilities 2003 but it stated that all the programs were already installed.
I got a bit carried away and deleted all the old files, including norton.
Tried to reinstall again, but although the old program has gone the comp stil informs me that it will not install over existing version of utilities, antivirus, and cleansweep.
I assume that there are some dll files that I have not got rid of, but for the life of me I cannot find a way to reolve this.
In short I suspect that I need to uninstall everything connected with Norton, the do a clean reinstallation.
How do I get rid of all the old files in their entirety. Any ideas?

  Bill-224428 00:45 05 Sep 2003

Have you approached the Symantec (Norton)web site/help desk? They ought to be able to give you a steer on rogue files typically left on systems when the proper programme uninstall process hasn't been followed.

  Tog 07:34 05 Sep 2003

Norton looks at your registry entries before installing. That's how it knows about previous installs.

  Andsome 07:42 05 Sep 2003

I don't have time to search now, but if you search the Symantec site, there is a removal tool for incorrectly uninstalled programs, at least I feel sure there is. If you cannot find it they usually answer an e-mail within 24 hours.

Try one or both of these.

[email protected]

[email protected]

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