Please can anybody tell me if they are also having a problem getting live virus definition updates from Norton. I cannot even get into symantecs web site and when I try a live update it tells me it cannot find catalog file.
I have no problem with the internet, as I am writing here now. The problem is if I do a live update it tells me to check my internet connection and it cannot find catalog files. I can double click into NAV or NIS but just cannot update virus definitions. I also cannot get on to the symantec web site yet I can go anywhere else
I thank you all for the help you are giving, I am going through your suggestions and will post a little later. What I will add is the message I get from trying the live update :-
"Liveupdate could not retrieve the catalog file of available symantec product updates. Please check that your connection to the internet is functioning correctly and retry liveupdate."
To the Terminator, I also did a scan within norton to determin what applications were allowed to use the internet and checked them all including symantec (which I still cannot log onto, telling me "the page cannot be displayed".
To Powerless, I did what you suggested and nothing visible happened. I am with NTL and have a 600kbps broadband connection.
To end, I can do anything in norton but just cannot do live update. My subscription says "subscription service 21/05/2005".
To Gaz 25 I will try your suggestion next.
To rickimalone it is 2002 which I renew subscription when they tell me. I must confess I did not recall re newing it as recent as May I normally re new at the end of the year sometime. I have tried uninstalling and reinstalling but how well I have done it I do not know.