Norton Firewall 2003 Installation problem

  nick35 21:44 25 Jan 2005

When I try to load N Firewall, I get the following message ' the instruction at "Ox00ba6022" referenced memory at "0x00000016". The memory could not be "read". Has anyone got any ideas why it keep doing this?


  GaT7 02:48 26 Jan 2005

NOTE: This is assuming you're using WinXP.

1. Delete all your temp files. Start > Run > Type %temp% in the box & click OK. Delete all the files in the folder that opens (usually \Documents and Settings\your username\Local Settings\Temp or \Windows\TEMP).

2. Start > Run. Type msconfig in the box & click OK. In the System Configuration Utility (SCU) dialogue box that displays, select 'Selective Startup' & under it UNtick ALL the boxes except, 'Load System Services'
& 'Use Original BOOT.INI'. Click on Apply, OK. Reboot when prompted to do so.

3. When the bootup has completed, install N firewall the normal way.

4. On successful install (before you reboot), go back into the SCU (see above) & select 'Normal Startup - load all device drivers & services'. Click on Apply, OK. Reboot your PC.

If the above didn't work (or you're using an OS other than WinXP), please let us know with the necessary details. G

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