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  woodchip 17:06 18 Aug 2003

Go to add remove programs and remove the scanner, then go to find files look for scanner by name and remove all folders and files that are for scanner. then Right click My Computer/ Properties/Device Manager starting at the bottom of the list remove all USB. Before you Reboot unplug scanner, when windows starts it will reconfigure the USB ports, do not plug the scanner in until it's done, then plug scanner in at which point the Found New Hardware Wizard will pop up you must cancel the wizard until it as gone away, then load Scanner software CD, load scanner software and it should load the drivers and configure the port all together, you mat have to reboot

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