No internet access on laptop or android phone

  bodkin 15:28 18 Jan 2019

The internet connection to main computer is via an ethernet cable, and is fine. I have had little or no connection to my laptop and phone for several days. When I run the troubleshooter on laptop the wifi signal comes back on and I can connect to the net for about 30 secs. then it goes again. I connected the laptop to the router with an ethernet cable and it was fine. Has anyone got advice for me?

  difarn 16:30 18 Jan 2019

If you have a dual band router see which one your laptop and phone are trying to connect to and then try the other one.

Try different channels on your router

  Fruit Bat /\0/\ 17:49 18 Jan 2019

might also be worth resetting the router.

  bodkin 12:15 20 Jan 2019

I have reset the router, no change. I don't know if I've got a dual band router, but the problem started suddenly, one day fine the next no internet. It comes back for a minute or two when I run the troubleshooter, but then goes again.

  KEITH 1955 12:26 20 Jan 2019

when you set up the wifi did you put in the security key to lock the laptop and phone to the router and did you choose home network when going through the set up procedure.

On my set up my games rig is ethernet and on the bt home hub ( wi-fi ) I use 2 tablets and a laptop , I typed in the hubs code to secure it and ticked add home network banner when it came up.

  lotvic 15:00 20 Jan 2019

I don't know if I've got a dual band router

Please post the make and model of your router.

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