no dvd or cd-rom drives

  great dog 20:13 21 Apr 2007

I have no dvd or cd-rom drives showing anywhere,they work ok ie open and close.when i go to device manager i get this cannot load the device driver for this hardware the driver may be missing or corrupt {code39}.help!

  Stuartli 20:29 21 Apr 2007

Check first for loose leads and cables - then, from Device Manager, Uninstall the drives in turn and reboot each time.

Windows should Find New Hardware and reinstall the basic CDROM driver for each drive in turn.

  Totally-braindead 20:30 21 Apr 2007

Try deleting them completely from device manager and restart, windows will reinstall its own drivers for them.
If that fails try reinstalling the motherboard drivers in case theres something there that is corrupt.

  Totally-braindead 20:30 21 Apr 2007

Beaten to it.

  Fruit Bat /\0/\ 21:29 21 Apr 2007

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Run regedit and navigate to registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

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