I have the following installed ...ZoneAlarm Free Antivirus + Firewall version: 12.0.104.000
Vsmon version: 12.0.104.000
Driver version: 12.0.102.000
Antivirus engine version: 22.214.171.124
Antivirus signature DAT file version: 1129401248.
I have been invited to install the latest version by a pop up on my Laptop. I did this and downloaded a file Check Point Install Utility 133.052.000(1) ZoneAlarm setup web, FileVersion 126.96.36.199
Each time I double click the icon to run this installer it informs me that my present version is not upgradeable and to uninstal it.
I have tried to do this but any mention of Zone Alarm in Control Panel has disappeared. I have tried to remove all the files on the C drive with any thing to do with Zone Alarm but only some have been removed and even if I take ownership they still are not deleted. The old Zone Alarm is still installed on the task bar at the bottom of the window after boot up and does appear to be working but Anti Virus keeps giving an at risk notice until I down load updates manually but this message re appears seconds later. I tried to remove these files in Safe Mode but again was unable to do so. Any Help will be appreciated.
When you attempted to uninstall Zone Alarm, did you use the Uninstaller from their website. All, to the best of my knowledge, Anti Virus programs require a special Uninstaller, usually available on the Home Page of their Web Site.
Download it and, if you're lucky, it will pick up the remaining bits and bobs.
Thank you for your reply, I have down loaded and run the Zone Alarm Check Point Install Utility Version 188.8.131.52 and it does appear to have removed the Zone Alarm files but each time I double click to install the new version of Zone Alarm I still get the message to un-install the old version of Zone Alarm. I have now installed AVG 2014 together with the free upgrade option and it has cleaned the registry and other items but still not able to install Zone Alarm.
I have restarted the Laptop each time I have been asked by the Zone Alarm Utility, but still no luck!!!