New MESH Tech Support online facility

  Pappyon 13:09 11 Jan 2003
  Pappyon 13:09 11 Jan 2003

MESH Tech Support now have a new online help facility, where registered owners can get information and help about their particular system and the latest drivers etc, but I can't download their Diagnostic download utility software needed for them to assess my machine. click here
Is any other MESH registered owner having this difficulty?

  leo49 13:17 11 Jan 2003

I've got a Mesh so just visited out of curiosity - but Mesh strikes again telling me my privacy settings are wrong even though they're the same as the pic. of required settings.Doesn't exactly fill one with confidence - I think I shall continue to struggle on without their 'assistance'.


  Pappyon 13:34 11 Jan 2003

I have had a MESH pc for over a year, and have had technical "support" by phone and email. They obviously have details of my machine, that is why they demand a customer serial number. This is the message I get viz;

"We do not have your system specifcation on record.
In order to use this site properly, we need to run the Mesh Diagnostics Suite on your PC.
This will put together a description of the current hardware in your PC.
This will enable us to give you technical advice, tailored to suit your needs.
The utility will then register your machine with our website.
No personal information is transmitted, only a technical description of your computer."

It seems their online help web site is on par with their phone and email support.

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