New machine reboots without reason

  bpzoom 14:27 08 Feb 2018
Locked

Windows 10: I was forced to replace my old desktop and now have a new PC. Since successfully recovering files and programmes the new machine is working fine except that three times in as many days the machine has rebooted without warning. Automatic Windows Updates were not involved. Advice would be appreciated on where to look for the problem.

  alanrwood 14:28 08 Feb 2018

Task scheduler????

  Fruit Bat /\0/\ 15:27 08 Feb 2018

Have a look if anything shows in event viewer

  bpzoom 15:40 08 Feb 2018

Thank you. The event viewer says there were 3 critical errors all the same on 4th, 6th Feb and today. Kernel power Event 41 Task 63 The log says:- "The system has rebooted without cleanly shutting down first. This error could be caused by the system stopping to respond, crashing or lost power unexpectedly" That is all it says.

  bpzoom 16:13 08 Feb 2018

I found this from Windows System logs in relation to today's error. It says:-

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52} and APPID {4839DDB7-58C2-48F5-8283-E1D1807D0D7D} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

I do not have a clue what it means.

  bpzoom 16:21 08 Feb 2018

The Event Log Online help for this event invites me to send the error "across the internet presumably to Microsoft" This fails with the message that either the URL is incorrect or the page is no longer available.

  Govan1x 16:25 08 Feb 2018

The Event Log Online help for this event invites me to send the error "across the internet.

I believe that just opens Google with your problem added.

  Govan1x 16:33 08 Feb 2018

Kernel power Event 41

I maybe wrong with this but on my computer when that happens it is just a warning that the Computer never shut down properly.

Have a look at Event viewer again and see if there are any problems preceding the Kernel power problem.

I should point out my computer freezes and has to be shut down using the Start button and always get the Event 41 problem. So maybe not the same problem.

  bpzoom 16:56 08 Feb 2018

I shut down normally at 1624 and when I rebooted subsequently at 1636 the windows error log for the close down time showed The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout. After I had restarted the machine at 1636 the windows log showed a warning Log Name: System Source: BTHUSB Date: 08/02/2018 16:36:37 Event ID: 34 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: DESKTOP-AKTP7OP Description: The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available. Event Xml:

34
3
0
0x80000000000000

1994
System
DESKTOP-AKTP7OP





0x491f7fffff
0x1fffffff
00000000030028000000000022000580000000000000000000000000000000000000000000000000

with source BTHUSB wgucg says "The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available."

  Fruit Bat /\0/\ 18:07 08 Feb 2018

Yes Kernal 41 is because it shutdown

Is your machine a DELL?

  bpzoom 19:20 08 Feb 2018

No, a Lenovo from PC World. I am tempted to take it back and say that as purchaser of a new computer 7 days old I should not be expected to be going through Windows error logs.

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