When I first log on and also when I first connect to the internet I get a New Hardware Detected message and the Add New Harware wizard starts. The wizard states 'Unknown device'. If I cancel the wizard the system continues as normal. If I start to use the wizard and then cancel an 'Unknown device' is shown in my device manager (start - control panel - system)
The device description is 'Unknown Device' in a new category called 'Other Devices'. The properties for the 'Other Devices' category states '? Other Devices' The properties for 'Unknown Device' states: Device Type: Other Devices Manufacturer: None Specified Hardware Version: Not Available
The modem I have is a 'Creatix V.90 HaM Data Fax Modem' which I beleive is a PCI modem (integral with computer when new). I have clicked on this device in the device manager & re-installed the driver (from back-up files on hard drive). The modem has allways worked OK (used for faxes) - internet connection is broadband. The 'Unknown device' is still here. Any Ideas?
Modems can be very fussy about driver installation. You could try removing the modem, then delete both the modem and the "unknown device". Reboot the computer and if it doesn't try to reinstall the unknown device you'll know you've found the right one.
Then reinstall the modem strictly in the sequence instructed by the manufacturer.
Another possibility is that the motherboard has an integral device (such as LAN?) that hasn't had its driver installed.
My PCI modem would always do this when I installed it incorrectly. It would never install correctly except from the original CD and the installation wouldn't take unless previous attempts were completely uninstalled first. Try the Creative website for the latest drivers for it and go from there.