Network printer showing as being offline

  Peter Lanky 20:24 07 Oct 2014

I have a Xerox Phaser 6125 network printer which I have had for some years. It is wired directly into my router and accessed by 3 PCs. Occasionally over the years, a document has failed to print, and though showing in the queue, refuses to print. The only way I have been able to fix this is to delete the printer and re-install it.

Recently however, the problem has increased in frequency until now it fails to print every time I try to print on a new day. The printer shows on my screen as being 'Offline'. Again, I can only fix this by deleting and re-installing. However I have noticed that even though I have deleted it, somehow my computer believes it to be still installed and forces me to give it a new name when re-installing it.

I am not able to switch it 'online' and don't really have a clue how to solve this.

I am using Windows 8 64 bit and have what I believe to be the latest driver installed.

Any suggestions?

  Peter Lanky 22:43 07 Oct 2014

I thought the same and gave it a fixed IP address, but this hasn't changed anything.

  Peter Lanky 19:46 14 Oct 2014

I've sorted it now having found a video on how to do it.

It seems that trying to set a fixed IP via the router wasn't actually setting a fixed IP, and I needed to do it via the printer software.

Having now genuinely managed this, all works fine.

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