You have an old driver from another program like CD Easywriter you need to uninstall. Contact the helpdesk.
OR take this advice
There are drivers left on your system from another burning software. The
problem is: This is a driver used by Roxio'S software. However you can try this out if you want:
Please use the driver clean tool in order to disable these drivers.
Download cleanpack.zip from click here
Extract the zipped files onto your hard disk using WinZip or WinRar.
You should now have two files: Driver-CleanTool.exe and RegistryChecker.exe.
First, run Driver-CleanTool.exe by double-clicking it.
Driver-CleanTool will deactivate drivers that caused problems in Nero in the
Confirm the deactivation of the drivers displayed in order to prevent known
driver conflicts from reoccurring in the future.
These drivers also exist, with values, in the registry in Windows NT, 2000
In order to ensure that these are also deactivated you will need to run the
The Registry Checker will run very quickly. It is likely that you won't see
any action after double clicking the file.
Note: Running the Registry Checker is not necessary for Windows ME, 98SE, 98