upgrading dell with xp home sp2 to xp pro xp2 via m/soft upgrade disc. was going well until install is at install drivers stage. it put up this error- "CM18738/C3DX PCI audio Device has not passed windows logo testing to verify compatability." install then grinds to a halt. offers cancel option but keyboard and mouse locked up.(num lock light goes out so guess driver not installed?) only thing to do was restart. machine now "stuck" in upgrade mode. wont boot to safe mode. cant get back to xp home. f3 option to quit install does not work, install resumes when machine re-boots and then locks out again at same point. help please !!!
daxian - i did try that. my keyboad and mouse are usb but i do have a usb/ps2 converter. i tried this on the mouse and re-booted but the mouse did not want to work at all. Fruit bat - that was another thing i have explored. i re-booted wih the dell recovery disk and started down the re-install road. i am a bit concered that my pc was patched up to date with xp sp2 and all current security releases and that the recovery disk may conflict? i followed the routine to as far as installing. i stopped when it asked me where to put it on the drive. my drive is not partitioned. but it showed an area of approx 32mb and then the c: drive approx 30GB
the problem was the usb keyboard. i plugged in a ps2 keypoard and was able to answer the question about the audio device. the install then went on correctly. during the final stages office did pop up and wanted to install something but i clicked cancel and the upgrade continued correctly. one happy bunny this end. many thanks for all the input. this site has once again got me out of a hole. S!
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