Need to contact BT wholesale......

  Tim1964 19:29 09 Aug 2006


Does anyone know of a way to contact BT wholesale directly? Or more precisely, whoever is responsible for actually enabling a phone line for the MAXadsl service.
I was getting 2Mbps with my ISP (Madasfish) since I joined in December but then fell for the 'Up to 8 meg' hype and opted to regrade. My speeds are now always less than 1 meg even though my ISP reckoned at the time that I should get 3 megs. My ISP and BT are unable to restore my connection to it's original state saying that my line can only support 1 meg. BT (retail) can't help as I am not a BT BB customer and Madasafish can't help as they say "BT say.......only supports 1 meg" Around and around it goes.

How can BT wholesale say I can't get 2 megs when I was getting it for over 6 months? I just need them to 'undo' what ever was done at the exchange but there is no way to contact anyone...!!???!???

  Mr Mistoffelees 19:33 09 Aug 2006
  Tim1964 19:57 09 Aug 2006


I'll try them tomorrow.

  Stuartli 20:12 09 Aug 2006

Tiscali told me the same thing after I'd had a perfect 2MB service last year for six months...:-)

By the way I live just 580 metres from the exchange.

  Tim1964 23:24 09 Aug 2006


Are you getting 2 megs now, or are you on the MAX service?

  johnnyrocker 23:36 09 Aug 2006

physical distance from exchang does not help much as it is a matter of the routing distance by wire to a premises.


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