Nasty NAV Problem

  Bytz 07:18 01 Mar 2005

Does anyone know why my LiveUpdate (from Norton AntiVirus 2004) keeps getting a “LU1844: While the virus definitions where being downloaded, an error occurred. Please try running LiveUpdate again later.” error message? When I try to update, NAV gets the same two Virus Definition Updates (2 Updates, 6315.6KB) every time. When I finish updating, I get a very odd result. This is what NAV LiveUpdate says about the Virus Definitions in its summary:

r(Red Cross – meaning failure) - Norton AntiVirus Definitions: LU1844: While the virus definitions where being downloaded, an error occurred. Please try running LiveUpdate again later.

a (Green Tick – meaning success - Norton AntiVirus Definitions: LiveUpdate successfully downloaded and installed 1 update(s) for this product. All available updates were selected.

The first odd thing is that it claims to have updated and not updated the Virus definition files when it actually hadn’t updated anything (I checked my NAV Configuration which stated that my current definition files were downloaded 9th February). The second odd thing is that it claims only to have updated one file when there were two to update – see screenshots. Finally, these two updates seem to be blocking all my other updates. I have checked the Symantec site and it says that I should be getting some Windows Management Instruments (WMI) updates.

I’ve tried loads of articles on the Symantec website including reinstalling LiveUpdate and using the Intelligent Updater to update but none seem to work. I have a computer-generated list of all my NAV info and I have highlighted strange issues:

Operating System Windows XP
Operating System Version 2600
Service Pack Service Pack 2.2.0
OS Language en-gb;English (United Kingdom)
Available Memory 38764
Available Disk Space 320
CPU Type 586
Internet Explorer Version 6.0.2900.2180
Product Name Norton AntiVirus
Product Version 10.00.13
Software Vendor Symantec
LiveUpdate Version
Virus Definition Date 20050209
SCSS false
Product SKU 10097935
Subscription Service Name Virus Definition Subscription
Subscription Service SKU 10124670
Subscription Language us
Subscription Begin Date 20041128
Subscription End Date 20051129
Subscription Length 366
Remaining Days for Subscription 276
Subscription in Warning Period no
Subscription Expired no
Norton WMI Presentfalse
Product Activation Status 1
Subscription Software Version
Product Installation Status
Missing Product Processes
Missing Product Keys
Missing Product Files
Third-Party Firewall Internet Connection Firewall
Windows Event Log Disabled false
ConfigWiz Status
Common Client Status
Audit Mode false
Compatibility Mode false

I have highlighted SCSS as I don’t know what it is and it sounds like something that I should have in NAV. I have also highlighted Norton WMI as I know this is an item that I should have in my NAV and I am missing updates from this component. I know this message has been long and confusing but please can some computer whiz give some help.


  ventanas 09:02 01 Mar 2005

Somewhere in C:\Documents and settings, under your user profile, there is a subfolder where all the Norton updates are stored. I cannot now remember the full path, but I am almost certain the folder has the word Updates in its name. There will be quite a number of files in there.

Try emptying this folder by moving the files to another location and try again. If it works don't put these files back. One of them will be corrupt.

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