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My printer has stopped printing

  ponytail 15:39 29 Jun 2020

I have a Brother printer which seems to have stopped printing and wondered if someone could give me some advice.The model number is DCP-J315W.I tried to do a factory reset by pressing the menu button then network then network reset.You are then supposed to press the + sign to choose yes but nothing then happens it just goes back to the menu screen.My OS is Windows 7

  wee eddie 16:00 29 Jun 2020

Have you read through the suggestions here Support - Brother

The most common cause is a Paper Jam

  ponytail 17:15 29 Jun 2020

What I have tried so far is clicked on menu then network then set up wizard searching SSID PLUSNET- XTGT ok then enter password but still does not print

  wee eddie 17:35 29 Jun 2020

Have you read their suggestions and have you checked for a potential Paper Jam and have you checked the ink Supply

  ponytail 08:17 30 Jun 2020

I have just clicked on menu then network then set up wizard searching SSID Plusnet-xtgt OK then entered the wireless password apply settings connecting WLAN connected ok printed WLAN Report.Tried to print document but would not print checked print queue and docrument was listed so not sure what to try next.Will now reboot the router and see what happens.Have just rebooted the router and it is now printing so will keep a eye on it

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