My friend has a Windows 98se computer, and she has just rang me up in panic because she can't access Windows.
The phone conversation was a bit garbled, but it went a little like,
"When I start my computer up, a selection menu comes up with Normal startup, Safe mode, etc. and no-matter which one I click on, the splash screen appears (longer than usual) and then a message in white on a black background says (Now I can't remember all the details, but I think I got most of this) 'While initiating device VX (sometimes VXD), and it says General protection fault."
If anyone can help I think my friend would be very grateful, and so would I because it would increase my knowledge a lot more!
Can you ask the young lady if when she gets that first DOS menu to select Start at Command Prompt, this will look like C: Put the Win 98 CDROM in and type ?:\Win98\Setup (? will be the letter of the CD drive) this will reinstall Windows for her.
Is it possible that I can run a form of scandisk from the DOS Command prompt? I had a thought about it and some rouge files might have a art of the problem. If I could fix those then maybe I could fix the problem?
I've seen this problem several times before and it ususally means that the device driver has become corrupt. I have usually found that this has been caused by a damaged hard disk drive but not always.
If your friend has the Windows 98 OS disk may I suggest that Windows is reinstalled over itself. If the driver has become corrupt by means other than physical damage to the HDD it may cure the problem.