My computer keeps crashing please help!

  shadaboot27 16:45 23 Dec 2014

Hi, I recently bought a custom built gaming PC which was only about 3 months old when I bought it. It has been working perfectly since I bought it until recently. I installed a new 2TB HDD into the computer and I had to unplug the inner power cables, sata cables and ram to install it. I put it all back together and it was all working fine for a few days. But now it sometimes crashes, the screen goes black and then the computer restarts. It seems to happen once a day. And today is the third day in a row that it has happened. After the crash once windows has loaded up again it says:

Windows has recovered from an unexpected shutdown

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 1169

Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA80062EE6E8 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 617601 Service Pack: 1_0 Product: 256_1

Files that help describe the problem: C:\Windows\Minidump\122314-32697-01.dmp C:\Users\Tom\AppData\Local\Temp\WER-1152020-0.sysdata.xml

Read our privacy statement online: click here the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Here are the computer specs:

OS Windows 7 Ultimate

MSI - 760gm am3+ motherboard

AMD - fx 4350 quad core black edition 4.2 ghz Proccossor

CORSAIR - vengeance 4gb ram (neon blue with cooling fans )

CORSAIR - c430 WATT power supply

XFX HD 7770 - 1gb ddr5 graphics card with amd overdrive software

Can someone please give me any answers to this problem?



  Fruit Bat /\0/\ 17:42 23 Dec 2014

124 indicates a hargware problem

recheck all cables are fully pushed home, especially fan connectors.

remove and refit the RAM

and see what happens then

  Bris 17:45 23 Dec 2014

Your graphics card draws 150W max and the CPU 125W which doesnt leave much for all the rest out of a 430W PSU.

My guess is that the additional load of the 2TB HDD is pushing the PSU to the limit.

Try disconnecting everything that isnt essential as an experiment such as your DVD drive and see if that makes any difference.

Run a memory test also.

  shadaboot27 22:00 08 Jan 2015

Sorry for the late reply, I havent had the time to try fix this problem yet. Im still getting the crashes but I have recently noiteced that it seems to happen when Im watching a youtube video or something, Today I started watching Avatar online and the computer crashed 3 times while watching it. Do you think this could be something to do with the video card? Or could the drivers possibly not be installed properly? if its the PSU would I need to get a new one?


  wee eddie 22:14 08 Jan 2015

600 Watt PSU needed

  shadaboot27 23:25 08 Jan 2015

I have unplugged my DVD drive, and am going to try continue watching the film and see if it still crashes, if it doesnt crash then I think it's defiantly the PSU

  shadaboot27 23:36 08 Jan 2015

I tried watching the film again and it crashed 5 mins in even with the DVD drive unplugged, but I dont know exactly how many watts the DVD drive uses though, maybe im still exceeding the wattage of the PSU. If i buy a new one is it an easy thing to replace?

  wee eddie 00:56 09 Jan 2015

There are plenty of clips on YouTube showing how to do it. Just look up your Case design to see if it is a standard size. Prices range from a few quid to about £60, so plenty of choice

  rickf 09:45 09 Jan 2015

almost definitely the psu is not powerful enough. get a 650watt at least.

  shadaboot27 10:45 09 Jan 2015

Thanks guys. I have an extra 4gb of ram coming in the post, Once I have that I will put it in and also re-install the drivers. Do you think a non genuine version of windows could be causing it?

  Bris 15:16 09 Jan 2015

Run a memory test.

Boot into safe mode and see if it still fails.

Download a Linux distro such as Mint or Ubuntu and burn the ISO to disc and boot from it (dont install it) then have a play with it. If it stays up then its your Windows OS or one of its drivers.

Replace the PSU with a more powerful one anyway to avoid future problems.

If you need help with any of the above then post back.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Huawei MateBook X Pro (2019) review

Inside the redesign of the world's largest computer games platform, Steam

Apple TV Plus streaming service launch, release date and price

Samsung Galaxy Fold : date de sortie, prix et fiche technique