Dell XPS 13 9370 (2018) review
Hi, I recently bought a custom built gaming PC which was only about 3 months old when I bought it. It has been working perfectly since I bought it until recently. I installed a new 2TB HDD into the computer and I had to unplug the inner power cables, sata cables and ram to install it. I put it all back together and it was all working fine for a few days. But now it sometimes crashes, the screen goes black and then the computer restarts. It seems to happen once a day. And today is the third day in a row that it has happened. After the crash once windows has loaded up again it says:
Windows has recovered from an unexpected shutdown
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1169
Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA80062EE6E8 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 617601 Service Pack: 1_0 Product: 256_1
Files that help describe the problem: C:\Windows\Minidump\122314-32697-01.dmp C:\Users\Tom\AppData\Local\Temp\WER-1152020-0.sysdata.xml
Read our privacy statement online: click here the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Here are the computer specs:
OS Windows 7 Ultimate
MSI - 760gm am3+ motherboard
AMD - fx 4350 quad core black edition 4.2 ghz Proccossor
CORSAIR - vengeance 4gb ram (neon blue with cooling fans )
CORSAIR - c430 WATT power supply
XFX HD 7770 - 1gb ddr5 graphics card with amd overdrive software
Can someone please give me any answers to this problem?
Your graphics card draws 150W max and the CPU 125W which doesnt leave much for all the rest out of a 430W PSU.
My guess is that the additional load of the 2TB HDD is pushing the PSU to the limit.
Try disconnecting everything that isnt essential as an experiment such as your DVD drive and see if that makes any difference.
Run a memory test also.
Sorry for the late reply, I havent had the time to try fix this problem yet. Im still getting the crashes but I have recently noiteced that it seems to happen when Im watching a youtube video or something, Today I started watching Avatar online and the computer crashed 3 times while watching it. Do you think this could be something to do with the video card? Or could the drivers possibly not be installed properly? if its the PSU would I need to get a new one?
600 Watt PSU needed
I have unplugged my DVD drive, and am going to try continue watching the film and see if it still crashes, if it doesnt crash then I think it's defiantly the PSU
I tried watching the film again and it crashed 5 mins in even with the DVD drive unplugged, but I dont know exactly how many watts the DVD drive uses though, maybe im still exceeding the wattage of the PSU. If i buy a new one is it an easy thing to replace?
There are plenty of clips on YouTube showing how to do it. Just look up your Case design to see if it is a standard size. Prices range from a few quid to about £60, so plenty of choice
almost definitely the psu is not powerful enough. get a 650watt at least.
Thanks guys. I have an extra 4gb of ram coming in the post, Once I have that I will put it in and also re-install the drivers. Do you think a non genuine version of windows could be causing it?
certainly will not ne helping . I would also consider that the new HDD could be faulty . It may be worth considering reverting to a different drive . If it is your main or only drive well worth considering a SHDD hybrid drive . will give you a fast load like an SSD without the cost .
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