That response email is an exact duplicate, word for word from the last time they had an outage in Sept. This alone makes me uneasy about their future.
I also read on another site about the current outage an email response (more of a personal response this time) from msgtag saying their "primary" hard drive for their server had crashed. Ok... this makes me uneasy as well! WHY don't they have some kind of mirrored RAID setup? If they did, how difficult could it be to simply swap the drives and not take over a week now to do so?