Every time I download e-mails I am getting about 7 or 8 copies of the same e-mail to both my and my partner's e-mail accounts. I have checked all the "rules and alerts" and they are fine. I am running Windows 2000 Pro and also Norton Internet Security 2006. It's only started to happen since I loaded NIS 2006. I have removed and re-installed NIS 2006 and the same thing happens. It didn't do this under NIS 2005. Any ideas please? It's VERY frustrating!!
I'm not with NTL I'm with Wanadoo. When I check my e-mails on-line I never get multiple copies of the same e-mail, it's only when I access my e-mails using MS Outlook and it's only started to happen since I installed Norton Internet Security 2006.
SANTOS7 - thanks for the link but that didn't solve the problem though. The "Leave a copy of messages on the server" box was already unchecked on both e-mail accounts. I'll have to remove and re-install both NIS 2006 and MS outlook and see if that works. Cheers for the posts.
This might be a bit late, but I've heard of this before. The problem may be caused by some AV programs that prevent the mail client telling the server it has picked up the messages. A solution may be to increase the interval of the Send/Receive timing. Good luck.
I've uninstalled both NIS 2006 and MS Outlook. I then installed NIS 2006 first and downloaded all the updates and then re-installed MS Outlook 2003 but the same thing happens. Even with MS Outlook running on its own I still get multiple copies of the same e-mail in both accounts. I have deleted all the old rules and made new rules but I'm still nowhere near solving this damned thing! I have increased the interval of the Send/Receive timing but as suggested by "Eric half-a-bee" but still no joy. I'm stumped!!
I've removed all the rules and it no longer puts duplicate messages into our accounts. I've no idea why doing this didn't resolve it before but that's conputers for you!! Many Thanks to all the people who posted replies.
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