Hi all out there. My problem is that I have stupidly opened an E-mail titled: 'ms critical update' now every time I try to activate my installed 'AVG' antivirus, it won't work, all I get is a window popping up infoming me that I have a 'Memory access violation in kernel 32'. I have un-installed and re-installed several times but the problem still exists and I cannot shift the bugger from my pc. Has anyone else had this problem and been able to rectify it ? HELP...and regards from the 'Surf Agent'
Boot your system to a DOS prompt, either by using Command line only or with a Windows Boot disk If you used the boot disk type c: and press enter. Then type scanreg/restore and pick the date that you ran the attachment.
If you were infected yesterday then take yesterdays restore point. Then reboot into Windows and you should be able to complete the cleanup.