Mouse/keyboard works in BIOS but not Windows

  Cluelessone 15:46 03 Jan 2008


As a suggested fix to another problem I was advised to delete all USB ports to refresh them. After 2 ports I lost my mouse and keyboard, so rebooted. I got the following messages:

"Found USB controller (x2)Found PS/2 USB mouse"

"Found new hardware wizard-Windows will search for updated software by looking on your computer, on a CD or on windows update website....Can I connect to windows update to search for new software?....

.Yes this time only
.Yes and every time I connect a device

Click next to continue...."

And of course I can't click on anything because my keyboard and mouse arn't working.

I can get into BIOS, but starting in Safe Mode is no good, because the first command is "To begin click your username"

Any help to get me up and running appreciated
How on earth do I get control back?!

  skidzy 16:02 03 Jan 2008

Have you tried shutting the system down,remove the keyboard and mouse connections / reboot and plug them in.

  Cluelessone 16:18 03 Jan 2008

Thanks for your suggestion, but no joy.

  skidzy 16:24 03 Jan 2008

Boot back into the bios and check usb legacy is enabled and reboot.

  Cluelessone 16:33 03 Jan 2008

USB controller was checked and confirmed on

  Fruit Bat /\0/\ 16:42 03 Jan 2008

Ongoing from click here

With your new keyboard fitted enter BIOS

check usb legacy is enabled

leave the new keyboard in let it boot to windows and find mew hardware and reinstall your USB ports.

Insert the reciver for your wireless board / mouse and again let it find the hardware and attempt to install the drivers.
you can then direct it the driver using the new key board.

  Cluelessone 16:53 03 Jan 2008

I checked USB legacy was on already. I could exit,by pressing the Esc key. But not "save and exit"..F10 had no effect.

Windows rebooted and there is no change, ie no keyboard or mouse control in windows.

  skidzy 17:27 03 Jan 2008

Can you try a normal wired mouse ?

  Cluelessone 17:31 03 Jan 2008

I AM using a normal wired mouse and keyboard (both USB as this is a Dell)

  Fruit Bat /\0/\ 17:50 03 Jan 2008

Unless you save then the BIOS will not hold the settings.

Enable USB legacy - exit to main BIOS screen - there should be a setting at that point to save settings.

  Cluelessone 18:14 03 Jan 2008

In Setup:
Onboard devices:
USB Controller:
(Already set to ON so no changes made):
I press "Esc to exit setup":
"Remain in setup" or "Exit":
I toggle to "Exit" and hit Enter:
Computer boots to Windows.

I have changed nothing therefore there is, I believe nothing to save and no options as such.

If I reboot to BIOS the setting is still USB controller "On"

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Dell XPS 13 9370 (2018) review

Creative studio Omnibus' brand identity for We Said Enough, a non-profit against sexual misconduct

What to ask Siri on the HomePod

Meilleurs VPN (2018)