More scanner problems

  Ray5776 19:36 24 Sep 2009

Hi everyone, I have given up on a Tevion, previous posting.
Now have a Canon Canoscan D1250U2.
O/S is XP pro on pent4.
I have installed the software supplied,
Scangear CS-U
Scangear Toolbox
Arcsoft Photostudio
Arcsoft Photobase
Scansoft Omnibase pro
Adobe reader.

The scanner shows in control panel and device manager as working OK.

Test device in scanners says working OK.

When I try to use it with the supplied software I
get the message "release the lock switch etc" which of course I have done. If I try to access it with other software I get "IsCapAllowed" whatever that means,

can anyone help on this please,


  chub_tor 20:25 24 Sep 2009

click here is the link for the latest Scangear driver.

I used to have a CanoscanD1250U2F and it was always a bit tricky to set up. If I remember correctly you have to install the driver before you connect the scanner to the PC.

Googling Iscapallowed shows that this is a TWAIN driver problem so I would uninstall what you already have (well at least the Scangear CS-U and the Toolbox) unplug the scanner, install the latest drivers, plug basck in and try again.

  Ray5776 21:03 24 Sep 2009

Hi chub_tor, thanks for the advice I will try that tomorrow, need early bed tonight up at 4.


  Ray5776 21:14 24 Sep 2009

Ok one last go, i can connect to the link but where is the download button?


  Sea Urchin 21:26 24 Sep 2009

When you click on chub_tor's link and select XP and English you will have three downloads - the third is the driver. Click on the title to download. After that you can also download No 1.

  Stuartli 21:31 24 Sep 2009

You should install the drivers and software for scanners, printers and other USB equipment first as chub_tor suggests and connect the device when advised.

It's also wise to connect such devices to their own dedicated system based USB port.

  Ray5776 21:33 24 Sep 2009

thanks, before i do this should i uninstal the existing stuff.

  chub_tor 09:09 25 Sep 2009

You need to uninstall at least the two Scangear items, the others are just programmes for use with the Scanner.

If you hover your mouse over the Scangear items on the Canon page it will change to red, click on each one in turn and you will be redirected to a download page.

  Ray5776 19:58 25 Sep 2009

Ok chub_tor, I have uninstalled the scangear items.
"If you hover etc" where is the canon page ?


  Ray5776 20:20 25 Sep 2009

Hi again, all I get is an error message about a lock whatever I try.
On the bottom of the scanner is a slider marked lock/unlock. I have partialy dismantled the machine and the lock is a bit of plastic not connected to the electronics. No microswitch or any other way.
The error message I keep getting ref a lock must be software related I think.


  chub_tor 20:31 25 Sep 2009

Go to the support page in the link, select XP and English so that you get the 3 items listed. Hover you mouse pointer over the title of each one in turn and it will change colour, click on it and it will take you to the download page for each of the items. Download each one in turn (personally I Save downloads in a separate folder and then Run them)then Run and you should have the latest driver.

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